Break-Fix vs Proactive
Break-Fix maintenance is an emergency and reactive form of maintenance, where repairs are only made when a problem arises. This type of maintenance relies on the user to report any problems they are experiencing, and then a technician assesses and repairs the issue.
Proactive maintenance, on the other hand, is planned and preventive maintenance that anticipates problems and takes actions to prevent them. Rather than performing maintenance only when an issue has been reported, technicians conduct regular inspections and proactive maintenance. This allows them to spot and address any potential issues before they cause major problems. Proactive maintenance solutions also tend to be more cost-effective because they often help prevent larger, more expensive repairs from being required.